Warranty Terms

Austworld Commodities Pty Ltd — Warranty provided in addition to rights under the Australian Consumer Law

IMPORTANT: This warranty gives additional rights. It does not exclude, restrict or modify rights that cannot lawfully be excluded under the Australian Consumer Law.

These terms apply to Austworld products sold in Australia and are to be read together with the warranty periods shown in the Product Warranty Schedule below. The warranty is provided by Austworld Commodities Pty Ltd (Austworld).

1. What the Austworld warranty covers

Subject to these terms, Austworld warrants that a covered product will be free from defects in material and workmanship for the applicable warranty period.

The warranty period begins from the original date of purchase from Austworld Commodities. Proof of purchase is required before a claim can be assessed.

Where a product is confirmed by Austworld to have a defect covered by this warranty, Austworld may, at its option and subject to applicable law, repair the product, replace the affected product or component, or provide another remedy appropriate to the verified defect. Nothing in this sentence limits any remedy the consumer is entitled to choose under the Australian Consumer Law.

2. Warranty Conditions

The product must be selected, installed, commissioned, used and maintained for its intended purpose and in accordance with applicable laws, standards, codes and the relevant Austworld product or installation instructions.

Where the product is required to be installed by a suitably qualified or licensed person, that requirement must be followed.

The product must be used within its specified operating conditions and must not be altered, modified or used in a way that is inconsistent to its intended application.

Austworld may require reasonable information, photographs, proof of purchase, installation details or access to the product so the reported issue can be assessed.

Product-specific requirements, notes and limitations shown in the Product Warranty Schedule form part of these terms.

3. What is not covered

Normal wear and tear, routine maintenance or consumable items once their normal service life has been reached.

Damage or failure caused by incorrect selection, installation, commissioning, use, maintenance, storage or handling.

Damage arising from misuse, abuse, neglect, accidental damage, unauthorised modification or repair, or use outside the product's intended purpose or stated operating conditions.

Damage caused by external conditions or events that are not the result of a defect in the Austworld product itself.

Labour, access, removal, reinstallation, relocation, consequential work or other associated costs unless Austworld has agreed to those costs in writing or the law requires otherwise.

3.1 Specific circumstances not covered

In addition to the exclusions above, a Warranty Against Defects does not apply where the reported defect, damage or failure was caused by, contributed to, or arises from any of the following circumstances:

3.1.1 Usage: the product was not used in normal domestic circumstances or within the application and operating conditions for which it was manufactured.

3.1.2 Application: the product was used for an application other than its manufactured or intended application.

3.1.3 Installation: the product was not installed in accordance with applicable Australian Standards, including the Plumbing Code AS/NZS 3500.1-2003 where applicable, Austworld installation instructions, or by a suitably qualified or licensed plumber where required.

3.1.4 Maintenance and repair: the product was damaged during maintenance or repair, or maintenance was not carried out in accordance with the manufacturer's instructions.

3.1.5 Alteration and modification: the product was altered, modified, tampered with or repaired in a manner not recommended or authorised by Austworld.

3.1.6 Unauthorised work: replacement, repair or other work was commenced or carried out without Austworld's prior approval where such approval was reasonably required for the warranty assessment.

3.1.7 Neglect or misuse: the product was neglected, misused, abused or not fitted correctly to the outlet or intended connection.

3.1.8 Cleaning: the product was cleaned with abrasive, corrosive or otherwise unsuitable cleaning agents or methods.

3.1.9 Water properties: the product incurred damage due to below-standard, unsuitable or corrosive water properties.

3.1.10 Water supply: supply lines were not adequately flushed before installation or commissioning.

3.1.11 Waterborne solids: the product was exposed to waterborne solids or installation debris, including thread tape, cuttings, grit or similar material.

3.2 Product parts and finishes

Where a Warranty Against Defects applies to a product part, the warranty is limited to the defective part, subject always to the Australian Consumer Law. Unless expressly stated otherwise in the Product Warranty Schedule, this includes product finishes (including lacquered, painted or similar finishes), ceramic discs, tap jumper valves, O-rings, washers and other included service parts.

3.3 Installation, repair and replacement costs

Damage, labour, access, removal, reinstallation, repair, replacement or other associated charges are not covered unless Austworld has authorised those costs in writing or the law requires otherwise.

3.4 Ceramic disc / cartridge conditions

Where a product-specific Warranty Against Defects for ceramic discs, cartridges or spindles applies, any stated extended period is subject to the product being installed in accordance with Austworld's installation instructions and operated within the specified water-pressure limits. The warranty may not apply to damage caused by water pressure exceeding 1000 kPa. Where daytime water pressure exceeds 600 kPa, installation of an appropriate pressure-limiting valve is advisable.

Legal limitation: These exclusions apply only to the extent permitted by law and do not exclude, restrict or modify any non-excludable right or remedy under the Australian Consumer Law.

4. Making a warranty claim

A warranty claim should be raised as soon as reasonably practicable after the issue is identified. The claimant should provide proof of purchase and enough information to identify the product and describe the reported fault. Austworld may request photographs, installation details, inspection or testing before confirming whether the claim is covered. Products should not be returned unless return instructions have first been provided.

For an uninstalled product, send proof of purchase and an explanation of the defect to Austworld using the contact details below. For an installed product, contact the store where the item was purchased, or the supplying contractor, and ask for a warranty claim to be initiated. A consumer may also contact Austworld directly.

5. Expenses of making a claim

The claimant is responsible for reasonable costs of making a claim, including providing proof of purchase and initial information about the fault. If the claim is accepted, Austworld will bear or reimburse reasonable costs that Austworld has authorised or that the law requires Austworld to bear. Before incurring freight, removal, reinstallation, access, testing or other significant costs, contact Austworld for instructions. To request reimbursement, provide receipts or other evidence of the expense.

6. Assessment and remedy

Austworld may reasonably assess the product before providing a remedy. If assessment confirms a defect covered by this warranty, Austworld will provide the applicable remedy. If the reported issue is not covered, Austworld may advise the claimant of available options before any non-warranty work or cost is incurred.

For a failure that is not major, Austworld may choose to repair the product within a reasonable time. Consumer rights for a major failure, and rights where a minor failure is not remedied within a reasonable time, remain governed by the Australian Consumer Law.

7. Australian Consumer Law mandatory statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given by this warranty are in addition to other rights and remedies available to the consumer under a law in relation to the goods to which this warranty relates.

8. Product Warranty Schedule

The warranty period applicable to each product category is shown below. Product-specific notes and limitations form part of these terms.

WARRANTY FORM

Last updated: 2 October 2026